We love our yarns and textiles and we want you to love them too! So, here is how it works...
Our yarns & equipment
Place your order and we will send it your way. Once it arrives in your hands, spend the next seven days with them. Touching them and playing with them (please do not break open the skein unless you decide it has found its new home).
If for any reason, you are not completely in love with the yarns or equipment you have chosen, let us know within those seven days. Then you can put them back in the box, email us (firstname.lastname@example.org) for a return label and send them back our way. Once we receive them we will process a refund for you for all unopened items you returned by the same method you used to make your purchase, less the cost of return shipping. If you choose to have store credit instead, we will cover the return shipping. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If we have not heard from you within the first seven days (or within 14 days of the shipping date), we will assume you have decided to keep your purchase. We cannot offer you a refund or exchange after this point.
When you place your order online we will send your chosen textile your way. When it arrives, test it out! If it’s a rug, throw it on a (clean) floor and walk on it (with clean bear feet - it feels so good!). Or if it is to hang on the wall, put it up and see if you love it. If it is a garment, try it on and show your friends (but please don’t wear it out unless you decide you can't live without it).
Test it out for the next seven days... if you love it, let us know. If for whatever reason it doesn’t work for you, pack it back up, email us (email@example.com) for a return label and send the package our way. Once we receive the item(s) we will process a refund for you by the same method you used to make your purchase, less the cost of return shipping. If you choose to have store credit instead, we will cover the return shipping.
You will only be charged if you decide to keep your beautiful textile. If we have not heard from you within the first seven days (or within 14 days of the shipping date), we will assume you have decided to keep your purchase. We cannot offer you a refund or exchange after this point. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Upon registration, we ask for payment in full. If for whatever reason, you can't make it to class, please let us know within three weeks of the start date. We will give you in-store credit for the full amount of the class. This credit can be used for purchase of yarn or applied to a future class! If you notify us prior to three weeks from the first day of class, we will provide you a full refund by the same method you paid for the class.
Notes on refunds & exchanges
Please treat your purchase with love while it is in your hands. If you love it and know it is to be yours, do whatever you like with it. But if you are not 100% sure, please be kind with it, as it may become someone else’s someday.
If you return smelly or dirty textiles or yarn, or opened (and therefore possibly used) skeins of yarn, we will not be able to refund you.
Once your item(s) is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Gift cards are exempt from being returned.
Monthly Subscriptions (ex. The Churro Club)
There are no returns on the The Churro Club monthly subscription. If you received a damaged item or package please email firstname.lastname@example.org for further assistance.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We put a lot of love into our products and we want them to find good homes. So, we are happy to send them your way, for you to test them out. We only ask that you treat them with the love they deserve. Once again, if you keep them, then they are obviously yours. But, if not, they will find the perfect home someday soon!